Shipping

SHIPPING TO USA  AND WORLDWIDE FROM USA.
Free Shipping on orders over $149.00.
$13.00 Shipping Under $149.00.
For orders that don't qualify for free shipping, it's just $13.00.

We offer trackable shipping worldwide and each package is estimated to arrive between 14-30 business days after your order is shipped. The time taken is usually shorter, but we do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

Approximate shipping times (does not include weekends/public holidays):

a) USA, UK,  Canada, Europe, Asia (most countries), Australia / New Zealand, United Arab Emirates, Singapore and all Europe ~ 10 - 14 business days.
b) Mexico, Japan, China, South America, Philippines, Indonesia, India, Turkey, Middle East, South Africa, Rest of the world ~ 14 to 21 business days.
c) Columbia, Kuwait, Russia ~ 10 to 14 business days.

Delayed delivery - in very rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 90 business days. This may especially be true during the busier holiday seasons at the year's end (November to December months).

PROCESSING TIME VS SHIPPING TIME
All our backdrops 100% handcrafted and producing especially for each of our customers during 14-21 day.

Please note that processing time (14-21 business days) is different from shipping time and should be added to the total delivery time. After production of all items of your order generally take 3 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information and details will then be sent to your email address we have on file about 2 business days later.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items returned back to the sender, and we will pay a fine of $50 in his post-office in our country. After which a Refunds and sending other backdrops will be impossible. Please keep this in mind.

That is why please 1) You have to pick up your package with backdrops for 30 days.
2) You must correctly write your shipping address before ordering.

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages. We highly encourage customers to register an account with us to keep track of your order.

TRACK YOUR ORDER

To track your order, please log on to http://www.17track.net/index_en.shtml and insert the tracking number provided. For US orders, you may also log onto www.usps.com and enter the tracking number provided.

*Please note that the tracking system does not update during the transit period between countries, but it will update again once it’s in your country. We are not responsible for items that are lost in the mailing system.

Thank you,

Team Soularty.